ISO 9241-920 Guidance on Tactile and Haptic Interactions with Robots
The ISO 9241-920 standard is a comprehensive guide for the design, development, and evaluation of human–robot interactions (HRI) that involve tactile and haptic feedback. This guidance ensures that robots are not only functional but also safe, intuitive, and user-friendly. Compliance with this standard can help organizations meet regulatory requirements while enhancing overall product quality.
The standard covers various aspects of HRI design, including the following:
- Design considerations for tactile and haptic feedback systems
- User interface evaluation methods
- Testing protocols to ensure usability and safety
The ISO 9241-920 standard is particularly relevant in sectors such as healthcare, manufacturing, and service industries where human–robot interactions are becoming increasingly common. By adhering to this guidance, organizations can develop products that meet the needs of their users while also ensuring compliance with international standards.
Compliance with ISO 9241-920 is essential for several reasons:
- It ensures that robots are designed and developed in a way that considers user needs and expectations
- It helps to identify potential usability issues early on, allowing for timely corrections
- It provides a framework for testing and validating the usability of robotic systems
In addition to ensuring compliance with international standards, organizations that adhere to ISO 9241-920 can also expect several benefits:
- Improved user satisfaction and acceptance
- Enhanced product usability and safety
- Increased market competitiveness
The table below provides an overview of the key aspects covered by ISO 9241-920:
| Aspect | Description |
|---|---|
| Tactile Feedback Systems | Design considerations and evaluation methods for tactile feedback systems in HRI. |
| Haptic Feedback Systems | Design considerations and evaluation methods for haptic feedback systems in HRI. |
| User Interface Evaluation Methods | Evaluation methods for assessing the usability of robotic interfaces. |
Applied Standards
The ISO 9241-920 standard is part of a broader series of standards that aim to improve the usability of information and communication technology (ICT) products. The ISO 9241 series specifically focuses on human–computer interaction, which encompasses interactions between humans and robots as well.
The ISO 9241-920 standard is particularly relevant in sectors such as healthcare, manufacturing, and service industries where human–robot interactions are becoming increasingly common. By adhering to this guidance, organizations can develop products that meet the needs of their users while also ensuring compliance with international standards.
The ISO 9241-920 standard is particularly relevant for organizations in these sectors because it provides a framework for testing and validating the usability of robotic systems. This can help ensure that robots are designed to be safe, intuitive, and user-friendly, which is essential for their successful deployment.
The ISO 9241-920 standard covers various aspects of HRI design, including:
- Design considerations for tactile and haptic feedback systems
- User interface evaluation methods
- Testing protocols to ensure usability and safety
Industry Applications
The ISO 9241-920 standard is particularly relevant in sectors such as healthcare, manufacturing, and service industries where human–robot interactions are becoming increasingly common. By adhering to this guidance, organizations can develop products that meet the needs of their users while also ensuring compliance with international standards.
| Industry | Application |
|---|---|
| Healthcare | Tactile and haptic feedback systems for medical robots. |
| Manufacturing | User interface evaluation methods for industrial robots. |
| Service Industry | Testing protocols for service robots in public spaces. |
Customer Impact and Satisfaction
The ISO 9241-920 standard has a significant impact on customer satisfaction. By ensuring that robots are designed to be safe, intuitive, and user-friendly, organizations can improve the overall experience of their users.
- Improved user satisfaction
- Increased market competitiveness
- Enhanced product usability and safety
